---
title: How to reset a user's password
description: The Reset Password option allows a manager/administrator who has this policy attached to the group that they belong to, to reset a user’s password in the system.
---

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# How to reset a user's password

## The Reset Password option allows a manager/administrator who has this policy attached to the group that they belong to, to reset a user’s password in the system.

1. The Reset Password feature is accessible in the Advanced View by hovering over the User Management dropdown box and selecting Reset Password.
2. This will launch the Reset Password screen.
3. Enter one or more of the below criteria to search for a particular user’s account(s);  
   Last Name  
   First name  
   Middle Name  
   User Name  
   Employee ID  
   Active – Employee Status dropdown box (All, Active, Inactive)
4. Click the Search button in the upper right-hand corner.
5. A list of employees matching the criteria will be returned in the User Search Details section below the search criteria.  
   ![pswd-reset](https://support.learnsoft.com/hs-fs/hubfs/KB%20Screenshots/users/pswd-reset.jpg?width=688&height=197&name=pswd-reset.jpg)
6. Enter a new password in the Password: textbox in the row of the correct user. Each character entered will appear as a \* for security purposes. If wishing to view the alphanumeric entry, click and hold the small eye icon to the right of the Password: textbox as you are entering data.
7. Enter the same password in the Reenter: textbox to the right of the Password: textbox.   Each character entered will appear as a \* for security purposes. If wishing to view the alphanumeric entry, click and hold the small eye icon to the right of the Reenter: textbox as you are entering data.
8. Click the Reset button to the right in the row of the correct user.
9. If the Password and Reenter text do NOT match, an error message will popup. Click OK and repeat steps 6 – 8.
10. If the password reset is successful a confirmation message will appear near the top of the page.  
    ![pswd-reset-success](https://support.learnsoft.com/hs-fs/hubfs/KB%20Screenshots/users/pswd-reset-success.jpg?width=688&height=223&name=pswd-reset-success.jpg)

 

 

 

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