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Waitlist functionality allows users to enroll past the maximum number of users allowed for the session to a waitlist. Users can then manually or automatically be transferred from the waitlist to the class if a space becomes available.
How to enable Waitlist
- Logged in as a user who can manage course instances, navigate to the learning object instance session settings.
- Locate and check the “Include Waitlist” box.
- Select “Auto Transfer” to have the next in line wait-listed person automatically transferred into the class if a space becomes available.
- If needed, set a “Cap” value. This value determines the maximum number of users that can be added to the waitlist.
Upon enrolling, users are now automatically added to the course waitlist if the enrollment “Max Students” limit has been reached.
You can find and edit the number of "Max Students" from the Learning Objects Instance settings.
What Standard users see when enrolling and placed on the Waitlist
When searching for a course, if the max student limit has been reached, but waitlist enabled, a user will see “Waitlist” in the course listing.
If the max student limit and the waitlist Cap has been reached, a user will see “Instance Full” in the course listing and will not be able to enroll in the course.
Upon enrolling in a waitlisted course instance, the user will see a confirmation message at the top of the page and receive a waitlist email confirmation.
How do additional spaces become available on the roster
- An enrolled user has their enrollment cancelled.
- An enrolled user is moved to a different instance.
- The “Max Student” number is increased in the instance settings.
How to manually move users from waitlist status to the enrolled status
Note: Admins/Instructors will need to have the policy "Can Manage Reset Enrollment" in one of their assigned groups in order to change users from the waitlist status to enrolled status.
1. As an Administrator/Instructor with permissions to edit the roster, navigate to the course instance roster.
2. Place a check to the left of the waitlist user and click on the "Actions" button.
The "Waitlist Standing" column displays the next in line order that users were added to the waitlist.
3. Select "Reset - Enroll" from the dropdown menu and click on "Upload/Update Roster".
4. The user will now show "Enroll" under the status column. The user will also receive an enrollment confirmation email with the course details.
Some frequently asked questions about this feature:
Q: Can I manually move users from the waitlist even though there are no additional roster spots?
A: No, users can only be moved from the waitlist if a spot is available. If needed you can increase the "Max Students" students setting to enroll additional users from the waitlist.
Q: Should I use "Auto Transfer"?
A: Yes, we recommend using the "Auto Transfer" feature over manually moving users. Auto Transfer automatically moves the next in line wait-listed person into the class if a space becomes available.